How can I read out the RadonEye RD200 data?
In the RadonEye app: Click on “Data Load”, then you can send yourself the data by e-mail.
The e-mail contains a .txt file that you can use to calculate the individual average value in Microsoft Excel.
1. iOS app for iPhone can be downloaded from the Apple App Store.
2. the Android app for the phone can be downloaded from the Google Play Store.
Do I have to recalibrate the RadonEye RD200 at some point?
No, unless the RadonEye is continuously exposed to radon levels of over 3700 Bq/m³.
Why do RadonEyes that are next to each other have different measured values?
First check whether both RadonEyes are set to the same measuring interval. If not, set both RadonEyes to the same measuring interval. If yes, do not hesitate to contact us.
Why is the difference between the RadonEye app and the device so high?
The RadonEye measures radon every 10 minutes, but the app only stores the hourly value.
Can I use any power bank with the RadonEye RD200?
No, unfortunately not all power banks are compatible with the RadonEye. If you want to be on the safe side, please order our power bank at the same time as your purchase.
How can I switch off the beep of my RadonEye RD200?
First connect to the device in the app, then click on Options and set “Alarm Setting” to Off.
Does the RadonEye RD200 have an exact date stamp in the app?
No, the RadonEye RD200 does not store a date or time with the radon values. The device simply records one measurement per hour. This means that Measurement 1 = XY Radon, Measurement 2 = XY Radon, and so on. If you want to have the date and time for the measurements, you need to remember when the data was exported via the app and then add a date and time to each measurement using Excel. One disadvantage is that if the device was without power for a while, the measurements are not lost, but the time when the device was off is not visible. The device will simply record the next measurement.
Can the RadonEye connect two phones at the same time?
Because
RadonEye uses Bluetooth, it can connect to one phone at a time to view data. To
connect to RadonEye from another phone, you need to close the RadonEye app on
the previously connected phone.
What
is the operating temperature range of the RadonEye?
The
operating temperature range of the RadonEye is 32°F ~ 104°F / Relative Humidity
< 80%.
Why
do I need to turn on location services to pair with a Bluetooth device?
Normally,
using BLE on Android requires location permission. This is an Android policy,
so it cannot be controlled separately. Related information can be found in the
Android documentation link below.
https://source.android.com/docs/core/connect/bluetooth/ble
Where is the RadonEye data stored?
The
saved data files on an Android is the RadonFTLab folder. Head to Settings >
Storage > Other and you’ll have a full list of all the files and folders on
your internal storage.
What are typical follow up actions to determine if the device is defective?
To
verify if the device is defective, please perform a one- to two-hour
measurement outdoors (screen porch, patio). Avoid deployment in direct sunlight
or when it's windy, rainy or stormy. Keep it at least 20 inches above the floor
or ground and do not place it on a masonry surface. If the measured radon
levels are over 1.2 pCi/L, the device could be defective.
